Refund policy
At Footsteps, every pair is crafted with love and care. If your purchase isn't quite right, here is how our hassle-free exchange and return process works:
General Policy
- Exchanges: Available for size or product changes, subject to stock availability. Each order is eligible for an exchange once. For Exchange requests additional re-shipping charges of INR 199/- are borne by the customer
- Returns & Refunds: Returns are not applicable. Monetary refunds are issued only if you receive a wrong or damaged item.
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Exclusions: Customized items, SALE products, LAST PIECES, and international orders are not eligible for returns or exchanges. If reverse pickup is unavailable in your area, you will need to self-courier the product back to us. Cost to be borne by the customer.
How to Request an Exchange
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Email Us: Send an email to footstepsadmin@zohomail.in with your item details, reason for exchange, and photos (if damaged/defective).
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Reverse Pickup: We will arrange a pickup for eligible Indian pincodes once approved.
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Item Condition: Ensure products are unworn, unused, and have all original tags/labels intact.
Refund Timelines & Processing
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Transit & QC: Return shipments take 7-10 working days to reach our warehouse. Once received, Quality Check takes 1–2 working days.
- Processing: Refunds (Original Payment Method) are issued internally within 2–3 business days post-QC. Banking gateways may take an additional 2–3 business days to reflect the amount.
International Orders
- International orders are ineligible for standard exchanges or reverse pickups or returns
