Frequently Asked Questions

We are currently shipping pan-India.

In the unlikely event that your location falls outside the coverage area of our channel partners, email us at footstepsadmin@zohomail.in and we'll try to find an alternative delivery channel for you.

Please allow five to seven working days for your order to reach you. If you're in a metropolitan area, it will probably arrive sooner.

We're also working on introducing same-day delivery in major cities in the near future.

We email or SMS you the tracking reference number once your shipment is on its way. You can follow your delivery in real time from there.

You can also request an update any time by writing to footstepsadmin@zohomail.in. Please share your order details along with your email address.

No. We do not charge any additional shipping fees on prepaid orders.

We currently accept prepaid orders only, but we're working on introducing COD very soon.

COD availability depends on whether our delivery partner servicing your location can accept cash at the time of delivery.

Our partners also have limits on the cash amount payable on delivery, which vary by destination. Your order value may have exceeded that limit. Write to us and we'll try to find an alternative delivery channel for you.

Returns are not applicable. An exchange order can be placed only if your chosen size or product is available.

Refunds are issued only when a wrong or damaged product is delivered.

• Email footstepsadmin@zohomail.in with the item, your reason for exchange, and images if there are defects or damages.
• A return pickup will be arranged for eligible Indian pin codes.
• Please ensure the product is unworn, with tags and labels intact.

The exchange process starts once your return is picked up. If your chosen size or product is unavailable due to limited stock, our team will contact you with an alternative.

• Customised items
• Sale items
• Last pieces
• International orders

Each order is eligible for return or exchange only once.

A few pin codes are not serviceable for reverse pickup. In those cases you may need to courier the product back to us. Write to us and we'll guide you through it.

Refunds are issued as store credit by default.

If you received a wrong or damaged product, the refund will instead be credited to your original mode of payment.

Refunds take 10 to 15 working days overall. Here's how that time is spent:

• Customers must bear shipping and customs charges for returns.
• We do not facilitate reverse pickups for international orders.
• Refunds or store credits are issued for the product value only, excluding shipping charges.
• Exchanges are not available for international orders.

Alternatively, you can arrange to send the product back with someone travelling to India.